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• ★ ★ ☆ ☆ ☆

  Nightmare. Most people who have to do business with a funeral home are going through a very difficult time and do not need a hassle. Very poor communication - death certificates were mailed to the wrong address (the funeral home's mistake) and Allen Funeral Home refused to provide replacement death certificates that we paid for. To save time I would have been willing to pay for more death certificates except...phone calls are not returned. I am now having to figure out how to order death certificates from the county.
  
  Dealing with Allen Funeral home has been more of a hassle than any other government agency or hospital. I would have expected a funeral home to be the most understanding and helpful when working with grieving families instead of the least.
  
  ETA that now that we need to purchase a pre-paid funeral plan for another family member it will not be Allen Funeral home. Allen funeral home is still not returning our calls and has just been a nightmare to deal with.

  Added May 20, 2017 by Julie Harris
• ★ ★ ★ ★ ★

  My family's experience with AFH was excellent. All the personnel were dedicated to making the funeral experience as easy as possible. Additionally, the knowledge of the various local and state requirements was extremely helpful because the funeral was local and the inurnment was in San Antonio. We recommend the services of AFH without reservation.

  Added April 02, 2017 by Patrick Dailey